Help in an emergency

For help in a crisis please contact the CALL helpline on freephone 0800 132 737 / text ‘help’ to 81066 or call the Samaritans on 116 123.

  • If your relative is at risk of harming themselves or others then you can contact the emergency services on 999.
  • In an emergency you could also take your relative to the accident and emergency (A&E) department of your local hospital.
  • You could take your relative to their GP. A GP won’t be able to offer direct help, but they may be able to contact other teams such as the crisis team. Most GPs have a 24 hour ‘out of hours’ telephone number that you can contact.
  • Crisis teams are part of mental health services. They can support people who are having a mental health crisis in the community (for example, in their own home). There should be a crisis team in every area which is available 24 hours a day, seven days a week.
  • Community mental health teams (CMHTs) support people who have complex or serious mental health problems in the community. They are usually only available during office hours on weekdays. Your relative may already be in touch with the CMHT. If so, they may have a care coordinator who you can contact if the crisis develops during office hours. If this person is not available, then you can ask to speak to the duty worker.