Coping with the coronavirus outbreak

The outbreak of coronavirus (also known as COVID-19) has affected all of our lives and may be causing you concern and anxiety.

While it‘s important to stay informed there are also things we can do to manage our wellbeing during such times.

These are some sources of key information on keeping safe and maintaining your mental health:

Coronavirus information:

Mental health information:


Information for Hafal service users

Hafal has put in place local and national plans to manage the impact of coronavirus on our services, ensuring vital support is maintained while also keeping everyone as safe as possible. We are keeping regularly updated on the situation and following guidance from Public Health Wales.

To ensure that we are able to continue to support our beneficiaries we are working Wales-wide to coordinate our response. We have appointed a team within the organisation to deal with Covid 19 issues and this is led by Judith Major who is the National Coordinator.

The wellbeing of our clients and staff remains our priority. We are taking all necessary precautions and will be reviewing the situation and updating our information regularly.

If you have any queries then please contact your local staff team and services or call Head Office on 01792 816600 (open during normal office hours).


Support for people across Wales

Hafal’s Promise provides continuous support, advice and friendship to people beyond our services via our on-line community, email, phone and social media.

In response to the coronavirus outbreak we will ensure that Hafal’s Promise continues to be implemented and delivered across Wales.  If you feel that your mental health is being affected by coronavirus, please access Hafal’s Promise.

At Hafal we support people with mental health problems – with a special emphasis on those with a serious mental illness – and their carers and families; we also support others with a range of disabilities and their carers and families.

Hafal is committed to providing help, support, advice and friendship for people in Wales, including carers, and because we feel so strongly about this, we will take responsibility ourselves wherever necessary to ensure that they will not have to cope alone.

If you want our help just ask and we will keep our Promise.

Here are some ways you can access and support our service:

Note: For help in a crisis please contact the CALL helpline on freephone 0800 132 737 / text ‘help’ to 81066 or call the Samaritans on 116 123.


Matt Pearce